Customer Reviews and Testimonials
A pleasant experience!
I contacted Lunatek because of a couple of problems with my GPX-5000 which I purchased new not long after the launch of the 5000 so it is well out of warrantee. Lunatek certainly inspired me to use their repairs services as I felt they really understood the machine and how it should work. I am very pleased with the fast and efficient way my GPX-5000 was repaired together with the Coiltek coil which required the connector to be refitted. The fact that they field tested after the repairs shows the commitment to providing a service second to none!
From my experience I am very happy to recommend Lunatek®
Really great service. very quick and attentive. Would definitely recommend or use again. Many thanks Lunatek for fixing my x-terra 705
Great service and very Good communication,
Have repaired my explorer se with salt water damage and its working like new after repair Thanks to alex and russsel
Glad i found lunatek for repair
Would recommend Lunatek in an Instant
I recently purchased a new Minelab CTX 3030 from Lunatek Consultancy and I must say that Russ and his small team of passionate experts were a delight to deal with, very knowledgeable and nothing was too much trouble. It's also handy that they are Minelabs' South Coast approved repair centre should the need arise. Would recommend Lunatek in an Instant.
I am missing the words. Thats not because i am not a native english speaker but because the service i received was truely incredibly excellent. I was a little bit worried when Minelab closed there center in Ireland but forget about it. I can only recommend Lunatek. LUNATEK FIRST! Thank you Russ and all the nomames behind. kind regards Christian
no other comments
no other comments
Excellent service! Parts well packed and dispatch promptly. Would certainly use your services again. Thanks Alex
Will be using your repair services in the future.
I am very pleased
I am very pleased with how your company handled the warranty/repair issue of my search coil.
It was nice to receive the updates by email when a status was changed.
Thank you very much
Excalibur II Barcellona
I contacted Lunatek after seeing that they were listed on the Minelab website as a repair centre for Europe I live in Barcelona I gave them a call and explained I needed to have my Excalibur II repaired due to a failed cable.
From the initial call through to receiving regular updates form there support system and even SMS i was really pleased, the machine was fixed quickly and I had a fully working machine back in 5 days, as it was under warranty and the parts labor and return postage had been covered by Minelab, my choice but I did pay for the additional Lunatek next on bench expedited service as I was going on holiday, I could even see that my machine had arrived and they had taken pictures to confirm receipt. These people know what they are doing and the service was first class, I have used others before but won't be going back and will use Lunatek in the future.
service was first class, always kept informed and updated, the extra programs that were upload was a nice surprise, i wouldn't hesitate to use them again
exceptional service, ctx is working better than ever , thank you
I Have already mentioned my experience with you to my forum members at northern relic hunters
I have successfully managed to detect following your advice
Many thanks for your help with my GPX5000 - I have successfully managed to detect following your advice.If I need any bits and pieces for it, I will make sure to come to you....
I had an issue with the handle of my GPX 5000 Russel did his upmost to ensure i had a replacement within 4 days, now that's what i call service. I found all the staff a knowledgeable and a pleasure to deal with. If you find yourself in a fix give them a call Many thanks again Mike
the replacement was shipped out in double quick time cannot fault the service, in fact you always go beyond what i was expecting
Great web portal so you can keep an eye on how things are progressing
Great service and good communication from Alex.
My Explorer II repaired and working as good as when I purchased it. New owner will be very pleased as I had sold it. If my CTX3030 ever needs any work I know where to send it !!!
Minelab explorer se repaired by Alex and good communication with Russel, I recommeded lunatek for youre repair.i,m happy with there services
A big thank you
Just like to say a big thank you for all the effort you have put in.
Machine worked faultless tonight.
Top marks for these guys at lunatek . ctx was back with me within 5 days . Fantastic workmanship at a very reasonable price.
Fabulous service A 1
Excellent service, they really went to town with me, I Bought a 17 inch coil for ctx3030 from Kellyco in Florida whilst on Holiday. Didn't have a receipt and explained to Lunatek the situation and straight away they replied with the serial number, hey presto 2 days later new 17inch coil in the post, brilliant service by 2 member of staff , cheers Dewi
Service was second to none and repair was done to highest quality. I was kept informed all the way through the repair and would recommend Lunatek to any one.
Very good service, would recommend to anyone.
Very quick turnaround with my repair, sent on Monday received it back on Friday all working, no problems.
Thank you for the excellent service
My husband was out with the Minelab once so far and everything seems to be fine.
Thank you very much for your excellent service.
A pleasure to deal wth. Young Alex knows his stuff. I had a major problem with my Whites 950, three days and it was sorted. Highly recommended.
Very professional and best of all, local.
Absolutely faultless service
Absolutely faultless service.
Kept me updated all the way, very fast and saved me rummaging around checking to see if I still had warrant.
They just used the serial numbers and gave me free replacements on the parts that were under warranty.
Couldn't recommend them more.
Great price and communication work done to a very high standard
Great service! Fantastic communication - got all my questions answered quickly and so was the repair- quick and professional. I do recommend lunatek and would definitely use them again.
A big thank you to Alex for being very helpful.
it was a very straight forward process made easy by the professional team from lunatek, i would recommend this company to anyone who wants a quick and professional repair to there Minelab machine.
The repair was done very quickly, Alex and Russ kept me up to date throughout the repair
Thank you for the extra programs you put on my machine, can,t wait to try them.
The service was FIRST CLASS! Communication was simply faultless and advice/directions on how to get my metal detector repaired were exactly what was needed.
They received my metal detector on Monday and I was stunned to receive it back on Wednesday in full working order. Highly recommended!
Thank you for also replacing the hand grip.
Great service very happy with outcome
Lovely people to deal with
They fixed my fault free under warranty
Lunatek contacted me as i 'posted' a fault on the internet regarding my CTX-3030, within 4 working days, the item was posted, received at Lunatek, they fixed my fault free under warranty, field tested the machine, and coils, and sent it back. Now thats, quick service! Massive thanks to Alex Kirk for keeping me informed every step of the way and even sending me Minelab Merchandise for the inconvenience caused by the initial fault. Top Marks guys, highly recommended, quick and quality service.
Sent my Faulty CTX wireless unit off to lunatek and received a replacement unit just 2 days later ! Their communication was faultless , keeping me updated on every aspect via text and email re - Item acknowledged received/ warranty status and detailed shipping and despatch progress . I would not hesitate sending Any of my detectors & equipment to them for repair if need be in future , weather in warranty or not . Thanks Russell , stunning operation !
Please leave a review