Repairs Metal Detectors

Warranty Repairs - Authorised Minelab ASC EUROPE - UK - Service & Repairs - Out of Warranty Worldwide

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MINELAB APPROVED SERVICE CENTER 

Minelab Europe - United Kingdom In Warranty - Non Warranty Worldwide

Official Contracted Service Centre for Minelab Electronics Pty Ltd - Minelab Americas Inc - Manufacturer Trained

Machines repaired to the highest standard with Oem parts

Minelab Recreation - Gold mining  - Countermine - Repair  - Shop - Modifications

MINELAB SEND DIRECT TO THE SERVICE CENTRE NO NEED TO SEND TO A DEALER

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Before you proceed please fully review the information shown on this page - more information below

The information covers Warranty, Returns, RMA, Packaging, Address, Tracking & Our services

Minelab Europe - United Kingdom In Warranty - Non Warranty Worldwide

Official Contracted Service Centre for Minelab Electronics Pty Ltd - Minelab Americas Inc - Manufacturer Trained

MINELAB SEND DIRECT TO THE SERVICE CENTRE NO NEED TO SEND TO A DEALER

Minelab Recreation - Gold mining  - Countermine - Repair  - Shop - Modifications

Minelab Service Centre Link

Minelab Metal Detector Repair & Service

Metal Detector Shop

Shop For Minelab Metal Detectors & Accessories

Lunatek Metal Detector Mods

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Our automated email & ticket systems are available 24 hours a day

For efficiency we prioritise email - chat and messages through our systems over telephone support - Call back available upon request

Service tickets and orders are processed upon receipt 9am - 5pm Monday - Friday except as advertised & national holidays

Machines repaired to the highest standard with oem parts send in your machine for an estimate - T&C apply 

You can book your device in here:

INFORMATION: 

WARRANTY REGISTRATION 

Register your Minelab product warranty ( please register within 14 days of the date of purchase) 

Warranty Conditions

Product noitices

Stop Counterfeits


Lunatek a Minelab Authorised Service Center:

Warranty / Non-Warranty Troubleshooting, Service and Repair for the following Minelab Detectors:

  • Go-Find Series  & Pro Find 25
  • Treasure FBS Series
  • E-Trac
  • Explorer Series*
  • Sovereign Series*
  • Eureka Gold Series
  • GPX Series GPX 4500, 4800, 5000
  • Excalibur Series*
  • CTX-3030
  • X-Terra Series
  • Note: Parts availability for ‘out of production’ Minelab Detectors may be limited to non-proprietary repairs at all Minelab Service Centers

General Repair / Modifications: Non-Warranty Troubleshooting, Service and Repair for Metal Detectors as follows:

Repair: Troubleshooting, Service and Repair for all brands with non-proprietary (mechanical) problems (e.g. switches, wiring, grounding, batteries, connectors, etc.). We recommend Customer call Lunatek to discuss repair needs prior to shipping detector.

Modifications: The Lunatek Repair Center offers Non-Warranty modifications such as after-market coil / headphone replacements / upgrades and remote pinpoint switch modifications, rechargeable battery upgrades for Minelab Excaliburs, etc. Please call the Repair Center to discuss your modification needs prior to shipping detector to Kellyco for modification.

RMA: Your RMA is issued by email after your product is booked in, please use our booking system shown at the bottom of this page.

Please use the booking system whenever possible  it saves time and is the fastest method to process your request & track repairs and ask any questions,, however if you have a problem please  follow the instructions below and email [email protected] with the details requested, we will then book your product in for you. ( please note confirmation may be delayed when emailing whereas the booking system with the exception of the RMA is automated) 

Expedited service & Repair

We offer an optional expedited service, (next on bench) this service is available upon request, £50.00 +VAT 

IN WARRANTY DEVICES

STEP 1: DIAGNOSE THE PROBLEM

Check your product to ensure that the problem you are experiencing is not related to the installation or usage of the product.

STEP 2: IN-WARRANTY SERVICE

  • Refer to the limited Warranty statement that came with your product for complete details.
  • Refer to the information below or the Minelab website for further warranty information on your product 
  • Your Warranty card, must have been completed and returned to Minelab online or in hard copy within 14 days of the date of purchase
  • Include your proof of purchase indicating that the product was purchased during the warranty period. Please keep your original receipt and send only a copy to us.

STEP 3: BOOK IN YOUR PRODUCT WITH US

  • ​You can book in below using the wizard, if you have not completed our intake form we will email you a form to complete prior to commencing the repair. ( A valid email will be required) 
  • You will require an RMA to return your product  this may have already been issued by Minleab, please include this with any correspondence , email, letter notes, etc.
  • In the absence of a MInelab RMA we will issue a Lunatek RMA for the return, do not send your product until you are in receipt of the RMA number. 
  • In addition to booking online through this website clearly detail the fault with you product on a note of paper in the box, include  your name address email address and telephone number and the Minelab RMA or LunateK RMA clearly marked on the note and the RMA on the outside of the parcel. 

After booking You will also be able to add information to your account and detail the faults online, this additional information is always appreciated and speeds up the process for the engineers and administration, to raise a ticket or look at the existing status of the repair use the green button below. 

 Include your name, address, daytime phone number, and e-mail. Your return address must be able to receive a DHL - UPS packages.

STEP 4: MAILING PRODUCT

  • As above provide a detailed description of the problem(s) for which service is required.
  • Package the product securely to avoid damage during transit.
  • ONLY use a carrier that will provide a complete tracking invoice such as DPD/INTERLINK, ROYAL MAIL  or CERTIFIED Mail
  • Please note, when received your product will be examined and photographed, ensuring all the items present are accounted for, the images will be uploaded to your account for you to view and acts as our proof of the items received, if any  items are missing you should contact your courier immediately and claim against any loss incurred through transit. 
  • We also document all the relevant product serial numbers and list them within your account under assets, the products are tagged with a barcode, identifying the device is associated with your account. 
  • We do not require your metal detector shaft. ( this saves space when posting) (Exceptions shaft failures). 
  • If your battery is not faulty  please do not send it
  • Please use your Lunatek online account to track the progress of your repair, you can contact us using this system, the details will be emailed to you when you book in below or register online. MY SUPPORT TICKETS 

BEFORE YOU POST !  HAVE YOU GOT YOUR RMA NUMBER?

CLEARLY MARK ON YOUR  BOX / CONTAINER THE CONTENTS &  IT IS BEING RETURNED FOR  MANUFACTURER WARRANTY REPAIR ​

IF OUTSIDE THE EU ADD A CUSTOMS DECLARATION FORM

In Warranty send to:

LUNATEK - MINELAB EUROPE WARRANTY REPAIR ASC 

3 Southfield Avenue, Preston, Paignton, DEVON, TQ3 1LJ ,United Kingdom

PHONE: 01803 896882  Hours 9am -5pm Mon Friday

TURN-AROUND TIME

Most repairs are completed  in approximately 7 -14 working days (best endeavours, times may vary)  (transit time not included).


OUT OF WARRANTY - EU - UK  Non Warranty - Other repair - Service 

No problem we can help and we have setup an affordable solution to assist you. Now you can get your Metal Detector repaired! 

We provide an estimate before commencing repair. 

Lunatek can repair and service out of Warranty Minelab Metal Detectors and can assess your Metal detecting device and estimate your repair.

Please note the prices shown only cover return postage within the UK, other EU regions upon request  

How much does this service cost.​

STEP 1A 

REPAIR:  ( Service - Assessment - diagnosis - Optional repair)

Services start from £52.50 + VAT for service / assessment / diagnosis FREE UK Tracked Postage ( P&P other EU continental areas will vary and will be subject to additional charge). 

When you authorise a repair our Service and Assessment charge is free, if you decide not to go ahead the diagnosis and return postage becomes payable, please see the notes below. 

Please note estimates may show multiple hours of labour dependent on the repairs or modifications authorised.

If additional problems are found after ​commencement of the repair you will be advised and your estimate amended. 

You can book online below, use the link below to pay for the assessment and diagnosis for repair this will ensure the fastest turnaround possible for your product. 

P&P=  (Postage and packing) ​

Parts

We do not supply individual parts​ for repair. 

Payment​ and options

  • Invoice 
  • Direct Bank transfer are always appreciated, payment options are detailed o your invoice
  • Please send an email to confirm your bank transfer when using this method of payment
  • Credit and debit cards are accepted securely online we only use secure payment systems and all data is encrypted
    • We are also registered under the UK data protection act of 1998

    Please note payment will be required in advance of release of your diagnosed, serviced or repaired products, payment terms are strictly payment on request. 

STEP 2A​

Please send to the address listed below ensuring you follow the instructions shown in the warranty section above. . ​

HAVE YOU RECIEVED YOUR RMA NUMBER?

Lunatek - MINELAB EUROPE ASC 

3 Southfield Avenue, Preston, Paignton, DEVON TQ3 1LJ ,United Kingdom

STEP 3A​

After assessment a quotation for a repair will be sent to you by email for your agreement, subsequently an invoice for payment by Direct bank transfer or securely online through our processing agent, upon payment the repair will commence.

STEP 4A ​

We return the unit to you using a tracked delivery service. 

Coils can be tested and where possible repaired rather than replaced

Our systems are setup to keep you updated by email and SMS so you stay informed throughout a repair or service.  ​

For more information email [email protected] ​ or visit  our terms and condtions pagelink below. 

  • Excalibur 800 /1000:
  • Please review the important notes below concerning extreme multiple failures scenarios although rare we do have customers who neglect and do not care for the equipment they use, damage can escalate and increase over the years and this is primarily caused by lack of service, E.g Excalibur 800 /1000, this can although rare trigger a non repairable end of life, uneconomic machine repair scenario where we do not provide an estimate, diagnostic and return postage charges will apply in this scenario. ( 1 hours labour + Postage and packaging) 

Important Notes:

Please note your product may be disassembled for inspection and diagnosis.  

  • In the rare instance your non warranty machine, out of warranty machine may be deemed irreparable due to multiple parts failures, uneconomic repair. no upgrade path, no refurbished items available, if this occurs an estimate may not be issued and we would advise you of our recommendation not to proceed with the repair as it is uneconomic to do so, clearly in this scenario it would not be sensible to spend the money. 
  • We reiterate an estimate would not in this scenario be issued, you would be notified of the situation and made aware of any alternative options if they are available. 
  • If such a scenario occurs, please note our diagnosis fee would be payable and postage and packaging to return the item to you would become due. ( time costs money our services are not free) we endeavour to keep costs as low as possible and still offer a discount if a repair goes ahead we waive the cost of diagnosis, however in this scenario payment would be required for the diagnosis and post and packaging return to you.
  • Diagnosis does not automatically mean you receive an estimate for repair, if  deemed as an uneconomic repair we will not issue an estimate, you will only be updated by email through out ticket system 
  • Hypothetical example, multiple failures to machine no maintenance provided over a long period of time, 10 year old Excalibur machine, failed coil, cable, seals, posts, main board, flooded. sustainability corrosion, no component upgrade path for machine or board due to age
  • For more details please refer to our terms and conditions at the bottom of this page.

Delivery and returns:

Purchasers must return any defective Products to Lunatek a Minelab Authorised Service Centre (as listed on Minelab's website www.minelab.com.au) The Purchaser is responsible for all freight, insurance, taxes, duties and any costs of returning the relevant Product to a Minelab Authorised Service Centre (Lunatek) If it is determined that the Purchaser's warranty claim is valid, the repaired or replaced Product will be returned to the Purchaser at Minelab's cost. If the claim is determined by Minelab to be invalid, the Purchaser will be responsible for meeting the costs of having the relevant Product returned to it, together with the costs of diagnosis/repair/replacement of the product by Minelab (if any). 

Minelab Company Product Warranty 


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In addition to any Minelab warranty conditions you should review Lunatek's terms and conditions

 

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